In order to confirm and guarantee your booking, we ask for the payment of the amount of the service at the time of the booking by credit card on the website, or by 3DS secure payment link in case of a booking by phone.
Example : a night booked for Saturday can be cancelled free of charge, if notice is given by the previous Monday at 12 noon. After this point, any deposit paid will be retained.
In the event of no-show, the entire stay -including ancillary booked services (dinner, spa-treatment ...)- will be charged as cancellation fees.
Any request for cancellation shall be made in writing.
Specific conditions for a group booking of 5 rooms or more:
Reservation can be cancelled or modified until 12:00 (local time) 1 month before the arrival date.
After this time, the entire stay will be charged.
Specific conditions for the New Year package and the Christmas stay from 24/12 to 25/12 :
A deposit of the total amount of the package will be requested at the time of booking.
For any cancellation :
- before 31/10: refund of 100% of the deposit
- between 1/11 and 15/11: refund of 70% of the deposit
- between 16/11 and 30/11: refund of 30% of the deposit
- after 1/12: the deposit is not refunded
Reservations cannot be changed or postponed
For group bookings of 5 rooms or more, dinner is to be taken in the hotel restaurant.
Reservations for spa treatments can be cancelled or modified up to 24 hours before the treatment date. After this time, the treatments booked will be charged. Any delay will be deducted from the treatment time.